Cancellation Policy

1. Ready-Stock Orders

You may cancel a ready-stock (non-custom) order free of charge at any time before it is dispatched from our branch. Once cancelled, we refund 100% of the amount paid to your original payment method within 5–7 business days. If your order has already been dispatched, it cannot be cancelled in transit — please refer to our Refund Policy for the return process after delivery.

2. Custom / Bespoke Orders

Since our fine jewellery is often hand-crafted to order, cancellation requests for bespoke pieces are accepted free of charge only before the item has entered production. Cancelling at this stage refunds your full deposit to your original payment method within 5–7 business days. Once crafting has begun, the order can no longer be cancelled, as materials and labour have already been committed to your specific design — the deposit terms disclosed in your order confirmation apply.

3. Cancelling a Gold Investment / Advance Plan

If you choose to close your gold investment or advance plan and redeem your accumulated balance without proceeding to purchase jewellery, this is treated as a redemption of the scheme rather than an order cancellation. Consistent with standard practice for prepaid gold-savings schemes, this amount is settled as store credit rather than a cash refund. On redemption without an accompanying purchase, the following deductions apply to the advance amount:

• 5% cancellation charge on the total advance amount deposited.
• Making charges applicable to the plan, as disclosed at enrolment.
• GST as applicable on the making charges and cancellation charge.
• Packaging charges, where applicable.

The net balance after these deductions is issued to you as store credit, redeemable at any RKM Jewellers branch, within 7 business days of your request being approved.

4. How to Request a Cancellation

To cancel an order or an advance/investment plan, email us or visit your nearest branch with your order or plan reference number. We confirm every cancellation request within 2 business days, and any resulting refund or store credit is processed per the timelines above.